Privacy Statement

We at Helping Hand GmbH thank you for your visit to our website and your interest in our company, our products and services. We attach great importance to the protection of your personal data. Because the protection of your privacy and the protection of our business customers for us are of utmost importance, rest assured we will treat your personal data in compliance with the applicable data protection regulations. This document illustrates the different information that we will request from you, how we handle it and how you can modify this information and can bring up to date.

Collection and use of personal data

We will gather, store and process your personal data (e.g. your name, address and telephone number or email address as well as the necessary information for billing data), as required for the processing of inquiries , orders, or technical administration of the website. To facilitate this task, we may share your information with companies included in the contract and settlement of any payments with the third a third party.

Your registered data as well as your billing information (e.g. credit card information or bank account details) are always encrypted in our systems transfer. This protects the communication between you and our web server and prevents a breach of data. For encryption, we use SSL (Secure Socket Layer), a recognized and widely used system in the Internet, for example, banks or online stores for internet transactions and are considered safe in this current version.

Collection and processing of non-personal data

When you visit our website, we collect any personal data. However, each web server automatically stores the number of hits on websites. Our web server record the IP address of the requesting computer, the browser you use, the access date and time, the website from which you visit us, the websites you visit with us and the requested on our website Uniform Resource locators (URL). This information is recorded temporarily and will be stored anonymously. Computer-related data is stored by us to record trends and compile statistics. This stored data also serves the purpose of identifying and tracking unauthorized attempts to access our web server. We create profile information about the use of our website exclusively only to improve the user guide and optimize our services to the users interests.

Your Rights / Contact

You are entitled to exercise the right of personal data stored about you. If you would like information about your personal data or correction or cancellation of services (e.g., push services and newsletters), you can obtain this information at any time on our website using your existing login.

In order to cancel your registration, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Our employees are fully aware of the data secrecy legislations in accordance with the Federal Data Protection Act (BDSG). For more information concerning our company, please refer to our legal notices.

This privacy statement applies to the domain www.helpinghand.ch.

This privacy statement is valid and dated from November 7, 2008. When any of the products or services are changed, or new products and services are introduced an updated privacy statement will be published on this website and apply from the date of publication

Collection, processing and use of personal data

You can visit our sites without disclosing any personal information. We only store access data without personal references such as the name of your Internet Service Provider, the page from which you visit us, or the name of the requested file. This data is used solely to improve our services.

Personal date is collected only if you provide is as part of your request/order, or when you open an account or register to receive our newsletter. Once the contract has been completed and full payment has been received your data will be blocked or deleted from our records – unless you have stated otherwise. When registering for the newsletter your email address is used with your permission for advertising purposes. You are able to unsubscribe from this at any time.

Use of Cookies

Information about the contents of your shopping cart are saved, which can then be accessed on your next visit. If you would like to register with us or place an order, we need your customer data. The information stored in a cookie saves you time filling out the forms. You can manage the acceptance of cookies in your browser program and block them if necessary.

Disclosure of personal data

A transfer of your data is kept with the shipping company, so far as this is necessary for the delivery of the goods. For the settlement of invoices your payment data will be held with the agency responsible payment.

Right to information

Under the Federal Privacy Act, you have a right to free information about your stored data, and a right to rectify, block or erase the data.

Contact for Privacy

For questions regarding the collection, processing or use of personal information, the disclosure , correction, blocking or deletion of data and revocation of consent which has been granted , please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Revocation of Consent

You are at liberty to revoke your consent to receive updates, literature, newsletters from our organisation at any time. Simply “unsubscribe".